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Terms of Service

High Level Studios LLC

Welcome to High Level Studios LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, services, and any related communications (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms. If you do not agree, you may not use our Services.

1. Services Provided

High Level Studios LLC is a website design and digital services company. Our services may include, but are not limited to:

  • Website design and development

  • Branding and graphic design

  • E-commerce development

  • Website maintenance and support

  • Hosting setup assistance

  • Digital marketing services

Specific services, deliverables, timelines, and pricing will be defined in a separate written agreement, proposal, or statement of work (“SOW”) executed between High Level Studios LLC and the client.

2. Eligibility

By using our Services, you represent that:

  • You are at least 18 years old;

  • You have the authority to enter into legally binding agreements;

  • You will provide accurate and complete information.

3. Client Responsibilities

Clients agree to:

  • Provide timely access to content, credentials, and materials necessary to complete the project;

  • Ensure all materials provided (text, images, logos, etc.) are owned or properly licensed;

  • Review deliverables and provide feedback within agreed timeframes;

  • Make payments according to the agreed schedule.

Delays in client communication or content delivery may impact project timelines.

4. Payments & Fees

4.1 Pricing

All fees are outlined in the applicable proposal or SOW.

4.2 Deposits

Projects may require a non-refundable deposit before work begins.

4.3 Payment Schedule

Payments must be made according to the schedule outlined in the project agreement. Failure to make timely payments may result in:

  • Suspension of Services

  • Withholding of deliverables

  • Termination of agreement

4.4 Late Payments

Late payments may incur interest at the maximum rate permitted by law.

5. Intellectual Property

5.1 Ownership of Work

Upon full payment, the client is granted ownership of the final approved website design and deliverables, unless otherwise specified in writing.

5.2 Company Retained Rights

High Level Studios LLC retains the right to:

  • Display completed work in portfolios and marketing materials;

  • Use non-confidential project elements for promotional purposes.

5.3 Third-Party Materials

Any third-party tools, plugins, themes, fonts, or software remain the property of their respective owners and are subject to their own license agreements.

6. Revisions & Scope Changes

Project proposals include a defined number of revisions. Additional revisions or scope changes outside the agreed SOW may:

  • Require a written change order;

  • Result in additional fees;

  • Extend the project timeline.

7. Hosting & Maintenance

Unless otherwise specified in writing:

  • Hosting services are provided by third-party providers.

  • We are not responsible for downtime, security breaches, or technical issues caused by third-party hosting providers.

  • Ongoing maintenance services require a separate agreement.

8. Warranties & Disclaimers

High Level Studios LLC provides Services on an “as is” and “as available” basis.

We do not guarantee:

  • Specific search engine rankings;

  • Increased traffic or revenue;

  • Uninterrupted or error-free operation of websites.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

9. Limitation of Liability

To the maximum extent permitted by law:

High Level Studios LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data.

Our total liability under any claim shall not exceed the total amount paid by the client for the Services giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless High Level Studios LLC, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

  • Materials you provide;

  • Your misuse of the Services;

  • Your violation of these Terms.

11. Termination

We reserve the right to terminate or suspend Services if:

  • You violate these Terms;

  • Payments are not made as agreed;

  • Your conduct is unlawful or harmful.

Upon termination, all outstanding fees become immediately due.

12. Confidentiality

Both parties agree to maintain confidentiality of proprietary or sensitive information disclosed during the course of the project.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles.

14. Dispute Resolution

Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may be resolved through binding arbitration or in courts located in [Insert County, State].

15. Force Majeure

We are not liable for delays or failures due to causes beyond our reasonable control, including acts of God, natural disasters, government actions, labor disputes, or internet service disruptions.

16. Changes to These Terms

We may update these Terms at any time. Updates will be posted on our website with a revised effective date. Continued use of our Services constitutes acceptance of the updated Terms.